SHIPPING & RETURNS

DELIVERY

We aim to dispatch your order within a working day of you placing your order.

If you have chosen the click and collect option at checkout, your order will be ready for collection from Deeside Gifts within 24 hours of you placing your order (yes, even on a Sunday). Please bring a copy of your receipt or order confirmation with you when you collect.

Current shop opening hours are: Mon - Sat: 09:30 - 17:30 & Sun - 10:30 - 17:00.

 

 Royal Mail services are not guaranteed, but you can expect timescales as follows:

Royal Mail 2nd Class: within 3-5 working days of dispatch.

Royal Mail 1st Class: 1-3 working days of dispatch.

RETURN & EXCHANGE POLICY

Please inform us of your intention to return your purchase within 14 days of receipt of your order. You can let us know by emailing deesidegifts@gmail.com

Purchases are returned at the buyers expense (unless goods are faulty) to the following address:

Deeside Gifts, 18-20 Bridge Street, Ballater, AB35 5QP

We recommend you obtain proof of postage from the Post Office when returning your purchase. Items that have been used or worn will not be refunded, unless faulty.

A refund will be issued via original method of payment on receipt of returned goods.